MySoft IT

Privacy Policy

MySoft IT (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, https://www.mysoft-it.com/ (the “Website”), including the use of our floating WhatsApp chat feature.

By using our Website and ticking the Privacy Policy consent checkbox, you agree to the terms outlined below, including the collection and use of your personal data in accordance with the General Data Protection Regulation (GDPR) , Malaysia’s Personal Data Protection Act (PDPA) and Act on the Protection of Personal Information (APPI).


Information We Collect

We may collect the following types of information when you use our Website or contact us via WhatsApp:

Personal Information

When you initiate a conversation with us via the WhatsApp floating chat or any other contact form, we may collect:

  • Your name

  • Phone number

  • Email address (if provided)

  • Any other information you voluntarily share in your messages

Usage Data

We may automatically collect certain data about how you use the Website, such as:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring URLs

  • Access times


How We Use Your Information

We only collect and use your personal information for the following purposes:

  • To respond to your inquiries and support requests

  • To provide and improve our services

  • To maintain and secure our website and communication channels

  • To personalize your experience

  • To comply with legal obligations

We do not sell, trade, or rent your personal information to any third parties. All data collected is used exclusively for internal company purposes.


WhatsApp Integration

Our Website includes a floating WhatsApp chat feature to enable easy communication. By clicking the WhatsApp chat and sending us a message, you agree that:

  • You are voluntarily sharing your personal data with MySoft IT

  • We may store your WhatsApp messages and any personal data included for support and service follow-up

  • WhatsApp’s privacy policy applies to your use of the chat. You can review it at: https://www.whatsapp.com/legal/privacy-policy


Consent via Checkbox

Before initiating contact through our WhatsApp chat feature, you are required to tick a checkbox confirming that:

✅ “I have read and agree to the Privacy Policy. I consent to MySoft IT collecting and processing my personal data for communication and service purposes.”

This is necessary to ensure that you fully understand and agree to the use of your personal information.


Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic

  • Improve performance and functionality

You can control cookie settings through your browser. Disabling cookies may affect the functionality of some features on our Website.


Data Security

We implement reasonable technical and organizational measures to protect your data from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Destruction

However, no method of internet transmission or electronic storage is 100% secure.


Your Data Protection Rights (GDPR, PDPA & APPI)

At MySoft IT, we are fully committed to safeguarding your personal data in accordance with applicable international and regional data protection laws. This includes compliance with:

We recognize the importance of protecting your privacy and are dedicated to ensuring transparency, accountability, and security in how we collect, use, and manage your personal information.


General Data Protection Regulation (GDPR) – For EU/EEA Users

If you are located in the European Economic Area (EEA), the following rights apply to your personal data under the GDPR (EU Regulation 2016/679):

✅ Your Rights Under GDPR:

  • Right to Access: You may request a copy of the personal data we hold about you.

  • Right to Rectification: You can request correction of inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): You may ask us to delete your personal data under certain conditions.

  • Right to Restrict Processing: You can request that we limit how your data is processed.

  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.

  • Right to Object: You may object to the processing of your personal data for certain purposes.

  • Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

We process your personal data based on the following legal grounds:

  • Contractual necessity (e.g., providing services)

  • Legitimate interests (e.g., security, fraud prevention)

  • Legal obligations

  • Consent (where applicable)

To exercise your GDPR rights, please contact us at:
📧 Email: support@mysoftit.com


Personal Data Protection Act (PDPA) – For Users in Malaysia, Singapore, and Similar Jurisdictions

If you are located in a country where the Personal Data Protection Act (PDPA) applies, such as Malaysia, Singapore, or Thailand, you have the following rights regarding your personal data:

✅ Your Rights Under PDPA:

  • Right to Access: You may request information about how your personal data is used and request a copy.

  • Right to Correction: You may ask us to correct any inaccurate or outdated personal data.

  • Right to Withdraw Consent: You may withdraw consent to our processing of your data at any time.

  • Right to Limit Processing: You may request restrictions on how your personal data is used (e.g., for marketing).

  • Right to Be Notified: You will be notified if your personal data is being collected or used beyond the original purpose.

We collect your personal data only when necessary and for legitimate business purposes such as:

  • Responding to inquiries

  • Providing support and services

  • Administrative and legal compliance

  • Improving user experience

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

To exercise your PDPA rights or make inquiries, please contact:
📧 Email: support@mysoftit.com


Privacy Policy for Japanese Residents (APPI Compliance)

If you are located in the Japan, the following rights apply to your personal data under the Act on the Protection of Personal Information (APPI)

1. Personal Data We Collect

We collect the following types of personal data:

  • Identifiable information: Name, email address, phone number, and other contact information.

  • Transaction data: Information related to purchases, subscriptions, and services.

  • Usage data: Information about how you interact with our website and services, such as IP address, browser type, and access times.

2. Purposes of Data Collection

We collect your personal data for the following purposes:

  • To provide and improve our products and services.

  • To communicate with you and respond to inquiries or support requests.

  • To process transactions and manage accounts.

  • For compliance with legal or regulatory obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under APPI:

  • Consent: We obtain your consent when collecting personal data.

  • Contractual necessity: For fulfilling contractual obligations, such as providing services or processing transactions.

  • Legal compliance: We may process your personal data to comply with applicable laws and regulations.

✅ Your Rights Under APPI

As a resident of Japan, you have the following rights with respect to your personal data:

  • Right to Access: You may request access to your personal data and request information about how it is being used.

  • Right to Correct: You may request that we correct any inaccurate or incomplete personal data we hold about you.

  • Right to Delete: You may request the deletion of your personal data, subject to certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).

  • Right to Object: You may object to the processing of your personal data in certain circumstances (e.g., for marketing purposes).

To exercise your APPI rights, please contact us at:
📧 Email: support@mysoftit.com


How We Protect Your Rights

We take appropriate technical and organizational measures to safeguard your personal data, including:

  • Encrypted storage

  • Access controls

  • Secure communications

We will respond to all legitimate requests regarding your data within the timeframes required by law.


Data Retention

We retain your personal data only for as long as is necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal and tax obligations

  • Support customer service and inquiries

When your data is no longer needed, we securely delete or anonymize it.


Third-Party Services

We may use third-party providers (such as WhatsApp, website analytics, or hosting services) to support our operations. These providers are required to comply with data protection laws and handle your data in accordance with their own privacy policies.


Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date. Continued use of the Website after changes means you accept the new terms.


Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: support@mysoftit.com
🌐 Website: https://mysoftit.com/


By using our Website and ticking the consent checkbox, you acknowledge that you have read, understood, and agreed to this Privacy Policy.